TERMS & CONDITIONS
QUOTES
Quotes are valid for 14 days, after which pricing may be subject to change.
DEPOSITS
Tentative Reservations are held for up to 7 days. Thereafter a deposit is required to secure your booking.
Bella Vista Deposit amount: $6000. Once your deposit is paid, the deposit is non-refundable.
Please note that a service fee applies for Visa, MasterCard and Amex payments
PROGRESS PAYMENTS
Progress payments may be required in intervals leading up to your event. The amount and frequency of each of these payments will be at the discretion of management.
CANCELLATION / POSTPONEMENT
All Cancellations/Postponements must be submitted in writing. Please note, deposits are non-refundable. The operator may agree to transfer monies received to a future date or time on the same vessel only at their discretion.
The following Cancellation or Postponement fees are applicable:
40% of the total cruise cost (within 30 days of the cruise)
65% of the total cruise cost (within 14 days of the cruise)
COVID-19 Cancellation Policy:
Government regulations and restrictions that have been imposed may impact your charter. Any charters fitting the following criteria may be postponed, at no charge, to a date within 12 months of the scheduled cruise date. No refunds will be available.
1. The vessel passenger capacity has lowered beyond your original booking numbers, meaning your charter can no longer be accommodated.
2. The vessel is not permitted to operate due to Government advice.
3. The state of NSW goes into mandated lockdown.
4. If the booking party is self-isolating at the time of the scheduled charter.
FINAL GUEST NUMBERS & PAYMENT
Confirmed final guest numbers and final payment is required 2 weeks prior to the cruise. We are unable to offer a refund if there is a reduction in numbers after this deadline. Guest numbers may increase up to 48 hours prior to your event - additional payment is required immediately via credit card.
MINIMUM SPEND
The client is required to meet the agreed minimum numbers and/or minimum spend as per the charter agreement.
ADDITIONAL CHARGES
Additional charges accumulated at your event whilst on the agreed charter i.e. bar or food etc, is to be paid in cash or credit card prior to disembarking at the conclusion of your charter.
BONDS: Please note that a $2000 bond is required for all private charters as a payment guarantee should there be additional charges on your charter. E.g. additional hours, bar tabs, additional passengers, damages etc.
EXTENSION CHARGES
Should you decide to extend the length of your event, payment in full is required in cash, cheque or credit at the time of extending. Pricing is available on application from your event coordinator
PUBLIC HOLIDAYS
Cruises incur a 25% surcharge on the overall cruise cost and must be al- inclusive
STATE GOVERNMENT WHARF FEE
Sydney Harbour wharves incur a State Government wharf fee per berthing (except for wharves requiring a Pyrmont Bridge Opening). The allocated time at your selected wharf is 15 minutes.
VENUE RIGHTS
The venue reserves the right to:
• Remove any person behaving in an irresponsible manner.
• Refuse service to any guest deemed intoxicated or acting inappropriately.
• Accept no responsibility for loss or damage to any property belonging to, or hired by, the client or their guests during/following your event.
• If we consider necessary (for example, due to mechanical breakdown, for safety reasons, weather conditions or unforeseen circumstances), to substitute vessels without notice (including any vessels of a third party), change any menu items, cruise schedule/program or performance itinerary. We will endeavour to provide a similar quality vessel, menu, service, schedule / program or performance in these circumstances.
• Close at least 30mins prior to disembarkation in accordance with the liquor license, and comply with Australian legislation with regards to responsible service of alcohol.
ENTERTAINMENT
Entertainment must conclude 30 minutes prior to disembarkation. Bands / DJ’s are required to supply their own sound equipment including speakers. The operator reserves the rights to control volume on all entertainment. All external staff organised by yourself for your function i.e. photographer, band members, DJ’s expecting a seat with a meal must be included in your final numbers. They are each payable at 50% of adults price, this provides them with dinner and soft drinks or juice.
DECORATIONS / VENUE SET UP
All deliveries must be pre-arranged with your event coordinator. Items must be delivered 48 hours prior to the event. All items must be labelled with cruise date, vessel and your unique reference number. You are not permitted to pin or stick any decorations to the walls. You are responsible in ensuring that suppliers provide adequate staff to deliver assemble and arrange decorations. All decorations must be arranged, positioned and removed at the conclusion of the event. If items are not collected within 48 hours after the event, the operator reserves the right to dispose of all items. Please ensure that all suppliers are aware of this. Your suppliers have access to the venue at a time agreed with your event coordinator. Additional hours are at the discretion of Management and require an Event Host charged at a rate of $65 per additional hour.
CLIENT RESPONSIBILITIES
Clients/guests are not permitted access inside venue prior to agreed event commencement time. Given availability event organisers may arrange an earlier access time on application. The vessel operator accepts no responsibility for any incidents that may occur prior to cruise commencement. Individuals are required to act in a safe and responsible matter whilst on board. Clients are expected to conduct their event in a legal and responsible manner. Clients will be charged for damage that occurs to the restraint and/ or its property. Smoking is only permitted in external areas of the vessel. The operator accepts no responsibility for items left in/ at the venue prior/during/following your event. Any open alcohol bottles are not permitted to be taken off the vessel at disembarkation. All lost property or leftover items must be picked up within 48 hours post charter, after this period the operator reserves the right to dispose of all items.
HEALTH AND SAFETY
All vessels that operate on Sydney Harbour and as such come with the risks associated with being on a body of water. Life jackets are stored on each vessel and all staff re-equipped in the case of an emergency. However, the operator accepts no responsibility for any injury caused to patrons or damage to goods while on their vessels, pertaining to the sudden movement of the Harbour swell or when embarking or disembarking the vessel on any public or private wharf. All patrons are required to demonstrate a basic level of caution while present on a moving vessel.
UNDERAGE CRUISES
SUPERVISION The operator requires the Charter Contract to be signed by a parent or legal guardian and that at least 4 adult supervisors (parent/ legal guardians) are on-board Bella Vista. Whilst they are included in passenger numbers, supervisors may cruise at no charge.
CONDITIONS OF ENTRY The vessel is a licensed venue and has conditions of entry – you are forbidden to carry any alcohol or illegal substances onto the boat. We reserve the right to refuse you entry onto the boat or require you to disembark from the boat due to intoxication or for the safety of other guests on board. Tickets will not be refunded under any of these circumstances.
SECURITY The operator engages a Licensed Security Company. Security guards have the right to bag search, Search and Seize, or report you to police if they suspect you are carrying illegal substances or alcohol. If you are found under the influence or in possession of alcohol or illegal substance they will be confiscated and you must disembark immediately, your parents will be informed and you may be referred to NSW State Police.
BREATH-TESTING Random compulsory breath-testing may apply prior to boarding. A strict zero tolerance policy applies in accordance with NSW State Law. If you refuse to comply, you will not be allowed to board the boat. If guests are behaving in a disorderly manner or suspect that guests are under the influence of alcohol or illicit drugs staff and security guards reserve the right to cancel the cruise at any time.
