Privacy Policy

Welcome to the Privacy Policy for Tork Communications Pty Ltd

(ABN 50 112 769 810) trading as Prestige Harbour Cruises. This policy sets out how we handle your personal information.

When we say ‘we’, ‘us’ or ‘Prestige Harbour Cruises’ it’s because that’s who we are and we own and run the websites.

If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using our website.

How We Collect Personal Information

We collect your personal information when you provide it to us when you complete an on-line or phone enquiry, buy cruise and charters services via our website or by phone, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication via a third party website.

Personal Information We Collect About You From Others

Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular:

• Financial and/or transaction details from payment providers in order to process a transaction.
• Other third party sources and/or partners from Australia whereby we receive enquiries from you.

How We Use Personal Information

We will use your personal information:

• To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the website and over the phone, like when you pay for a cruise or charter.
• Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:
• Providing you with services described.
• Managing our relationship with you, e.g., by responding to your comments or queries submitted to us or asking for your feedback or whether you want to participate in a survey.
• Improving our products and services.
• Where you give us consent:
• Providing you with marketing information about products and services which we feel may interest you; and

Where We Transfer and/or Store Your Personal Information

We are based in Australia so your data will be processed in Australia.

How We Keep Your Personal Information Secure

Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

How You Can Access Your Personal Information

You have the right to make a request to access personal information we hold about you and to request corrections of any errors in that data.

Marketing Choices Regarding Your Personal Information

Where we have your consent to do so (e.g., if you have subscribed to one of our email lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.

How Long We Keep Your Personal Information

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with Prestige Harbour Cruises products and services, you can request that we erase your personal information.

When We Need to Update This Policy

We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.

How You Can Contact Us

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact us in writing at 115 Cabarita Road Cabarita NSW 2137 Australia or cruises@prestigeharbourcruises.com.au.

Prestige Harbour Cruises, Privacy Policy effective date 28/02/2024