Coco

TERMS AND CONDITIONS OF CHARTER

1/     Definitions
In this agreement, the following terms have the following corresponding meaning:
“Charter” shall mean the vessel for which the Charterer is paying.
“Charterer” shall mean the person signing this agreement and any company, club, group or association embarked on the vessel on behalf of whom this agreement has been signed including the guest of any such member of any company, club, group or association.
“Company” shall mean Tork Communications Pty Ltd, trading as Prestige Harbour Cruises through which the Charter was booked.
”Vessel” shall mean any vessel supplied for the purpose of the charter by the Operator.
“Operator” means the owner or operator of the Vessel as specified.

2/     Online Bookings
When you make a booking, Prestige Harbour Cruises reserves the right to accept or reject the booking for any reason, including, without limitation, the unavailability of any product or service, an error in the price or the product or service the description posted on our website or an error in your booking.

3/     Tentative bookings will be held for a maximum of 48 to 7 days (depending on the Operator), unless there is another request for the same time slot and date then the booking must be confirmed with a deposit.

4/    Deposit: A deposit of 50% will be required to confirm your booking unless otherwise agreed. On receipt of the deposit your booking is confirmed and subject to terms and conditions of this charter contract.

5/     Security Bond: The Charterer is required to pay a security bond or provide a pre-authorised credit card guarantee to the value of the bond amount. The security bond may be applied by the Operator to cover additional costs including but not limited to damage to the vessel, its equipment and fittings, additional services, excessive cleaning charges and any other costs attributable to the Charterer’s Group. The security bond or the balance thereof will be refunded 7 days after the Charter.

6/     Cancellations Policy for Coco
a)     All cancellation requests must be in writing
b)     Cancellations made within 72 hours (3 days) of a scheduled charter will incur a 100% cancellation fee on the price of the original charter booking made and no refund will be issued. You must pay the balance of any monies owed no later than the scheduled charter date
c)     Cancellations made greater than 72 hours (3 days) of a scheduled charter will incur a 50% fee on the price of the original charter booking made and no refund of the deposit will be issued.

7/      Rescheduling Policy for Coco

Once a booking is confirmed, the client should endeavour not to reschedule the booking as it will incur additional costs and charges which are payable by the client. The vessel operates under a strict ‘rescheduling by client request’ policy as follows:
a) All rescheduling requests must be made in writing and emailed to [email protected]
b) Rescheduling requests made within 48 hours of the booked charter date will incur a 100% fee on the price of the original charter booking made and no refund will be issued. This will be treated in the same manner as a cancellation. The client must pay the balance of any monies owed no later than the scheduled charter date
c) Rescheduling requests made greater than 48 hours (2 days) but within 7 days of the scheduled charter date will incur a 50% fee on the price of the original charter booking made and no refund of the deposit will be issued
d) Rescheduling requests made greater than 7 days but within 14 days of the scheduled charter date will incur a 25% fee on the price of the original charter booking made and no refund of the deposit will be issued;
e) Rescheduling requests made greater than 14 days and within 30 days of the scheduled charter date will incur a $700 rescheduling fee; or
f) Rescheduling requests made greater than 30 days of the scheduled charter date will incur a $250 rescheduling fee.
g) The proposed rescheduled charter date must be within 6 months of the original scheduled charter date otherwise the client will be deemed to have cancelled the booking and the standard cancellation policy applies.

8/     COVID Policy

All Operators adhere to the NSW Public Health COVID-safe regulations for hospitality venues. If the govt enforces stricter conditions and the cruise cannot proceed, you will be able to choose to reschedule for a date within 6-12 months of your original cruise date. The details of your rescheduled cruise should be like for like, and the reschedule period may exclude certain periods of dates. Please note that if pricing for the new date selected has different rates, you will be required to pay the difference.

A change to the date would only be allowed if govt rules meant the cruise couldn’t run. A reschedule or cancellation for any other reason will be subject to our standard reschedule/cancellation policy and fees will be incurred. 

If you have ordered catering for your cruise, and the cruise is cancelled or rescheduled within 7 days of the cruise date, you may be required to pay for this catering, irrespective of the reason for the reschedule or cancellation.

9)     Final Charter Details: required 14 days prior to the charter date:
a)    Final guest numbers, any dietary requests and male/ female guest ratio. The balance invoice will be calculated the on final guest numbers specified by the Charterer and will be deemed the minimum number of guests for catering charges. Guest numbers may increase within 14 days of the charter date if agreed, however they cannot decrease.
b)    Final Payment: Final payment is required 14 days prior to the Charter unless otherwise agreed. Catering charges for additional passengers thereafter will be invoiced and charged according.
c)    Additional Charges: Any additional charges on the day of service are to be immediately charged to the credit card or taken from the security bond provided by the Charterer. This includes but is not limited to extensions of Charter, additional guests, additional services, consumption beverages, waiting time for embarking and disembarking at wharves, and any other additional charges notified by the vessel operator

10/   Responsible Service of Alcohol, Smoking and Behaviour
a)    In accordance with Liquor Licensing Act, the Company practices responsible service of alcohol. Any persons deemed to be intoxicated will be refused service of alcoholic beverages.
b)    Under clubs and restaurants act smoking is only permitted in the dedicated smoking area of the vessel.
c)    Indecent behaviour on a licensed vessel is prohibited under the Liquor Act and your charter will be terminated in the event of unacceptable behaviour as determined by the crew, and if such circumstances occur there will be no refunds. Nudity, prostitution and illicit drugs are prohibited on all charters

11/    Substitute Vessel
In the event the Operator is unable supply to the booked vessel, the Company reserves the right to provide another vessel in order for the Charter to be completed.

12/    Weather Conditions
All Charters will proceed regardless of weather conditions unless deemed unsafe by the by the Master on the day.

13/   Charter Course
The course to be undertaken during the Charter may be agreed in advance. The Charterer acknowledges that the Master has the sole discretion at all times to take whatever action is necessary to protect and maintain the safety, welfare and good order of the vessel, its passengers and crew with regard to the weather conditions and other activity on the Harbour.

14/   Embarkation and Disembarkation
The Vessel will dock at the times stated on the booking confirmation. All guests have 10-15 minutes to board and disembark from the times stated in the booking confirmation. Excessive boarding and disembarkation will be charged at a pro-­rata hourly rate.

15/   Responsibility of the Charterer
The Charterer is at all times responsible for the conduct of the Charterer’s group

16/    Damage to the Vessel
The Charterer shall indemnify the Company in respect of any loss or damage to the Vessel or its equipment or fittings howsoever caused by the Charterer’s Group. Fair wear and tear excepted

17/   Limit of Liability
It is a condition of the Charter that the liability of the Operator, its servants, agents, employees and subcontractors is agreed to be limited in accordance with the Limitation of Liabilities and Maritime Claims Act 1989 (Cth ) and that any claim for loss or damage must be notified in writing within 7 days from the day of the Charter and any court action, suit or proceeding must be brought within 1 year of that date.

18/   Indemnity
The Charterer agrees to indemnify and hold harmless the Operator, the Agent, their agents and employees, from and against any and all losses, claims, actions, costs, expenses, fees, damages, fines and liabilities (including reasonable legal fees) caused by any negligent act or omission by the Charterer or members of the Charterer’s Group including:
(i) Failure to follow any reasonable direction given by the master or crew;
(ii) Failure to comply with any of these terms or conditions;
(iii) Failure to comply with any warning sign;
(iv) Unreasonable or unsafe behaviour;
(v) Wilful misuse of the equipment or facilities of the vessel;
(vi) Intoxication or the use of prohibited drugs.

19/   Risk Warning
There are inherent risks and dangers on board any vessel. All passengers participate in the Charter entirely at their own risk.

20/   Swimming
Swimming is only permitted during daylight hours when the vessel is stationary and in the absolute discretion of the crew.

21/   Jurisdiction
The laws of New South Wales govern this agreement and the parties agree to submit to the jurisdiction of the Courts of New South Wales in respect of any disputes arising between them.

22/   Acceptance
By accepting the quotation and paying a deposit, the Charterer agrees to be bound by these Terms and Conditions.