Aristocat

Terms & Conditions

Before the fun begins, let’s get the paperwork out of the way. The following Terms and Conditions apply to all passengers sailing or planning to sail with Aristocat. By purchasing, booking or boarding the vessel you are entering into an agreement to honour the following Terms and Conditions of the business and you acknowledge that you have read the following in full.

• A booking management fee applies to all bookings and covers booking administration, reservation management, payment processing and customer service regardless of the method of payment. Payment methods accepted are EFT, or credit card.

• If you are a group organiser, you acknowledge that you will pass this information on to all group members and encourage their compliance to the best of your ability

• Always listen to the safety briefings and obey the instructions given by the skipper and crew

• Remember to apply sunscreen, drink water and bring a hat and sunglasses

• Wear suitable footwear i.e. flat shoes ideally rubber sole (no high heels or black sole shoes)

• Bring a warm wind jacket – it can be cold on the water in the breeze!

• The staff may photograph/video some of the charter for social media marketing or website. If you do not wish to have your images used, please inform the skipper

• It is the parent’s responsibility to supervise their children at all times throughout the cruise

• Like most recreational activities, there are various risks and dangers and whilst care is taken to minimise these risks, the cruise operator accepts no responsibility for any injury, illness, death, damage or loss incurred during your charter

• Any recreational activity including swimming and beach activities are undertaken at your own risk

• Brisbane Yacht Charters takes no responsibility for any personal items that maybe lost, stolen or damaged. Any lost items are stored for a fortnight

• Alcohol is permitted in moderation. Given we are operating a sailing yacht with sails, ropes and the yacht moving in different directions, it's very important all guests are well aware of what's going on around them. Furthermore, water sports do not mix well with alcohol consumption.

• Only beer, wine, cidar and pre-mixed spirits (cans) are permitted. Bottles of spirits/liqueurs for mixing drinks are not permitted.

• For Birthday charters between 18-21 years of age we require a min. of 2 parents/guardians of the Birthday guest to attend.

• Smoking/vaping is permitted once anchored.

• Illicit drugs are not permitted on board under any circumstance including medicinal cannabis. If a customer requires medical cannabis while aboard, approval must be gained by way of written request to Brisbane Yacht Charters a few days prior to the charter.

• Food is prepared in an area containing gluten, nuts and seafood and therefore we cannot guarantee it is free from cross contamination

• All passengers must behave in a safe and respectful manner to all staff, other passengers and property

• Cancellations due to foul weather, yacht issues or staff issues will result in a re-schedule with no additional costs from Brisbane Yacht Charters. Note: we do not offer refunds.

Terms for a cancelation by a customer for a public sailing tour:

• More than 14 days, no cost in re-booking

• Between 72 hours and 14 days notice is a $35/person re-booking fee

• Less than 72 hours notice is a 100% loss of fare

Terms for a cancelation by a customer for a private charter:

• Greater than 3 weeks notice, no cost in re-booking, but no refund of deposit.

• Less than 3 weeks notice is a 100% forfeit of any payment

• Late arrivals and no shows will forfeit tickets

Brisbane Yacht Charters reserves the right to cancel at ANYTIME leading up to and during a cruise based on unsafe weather, numbers, maintenance, technical, staffing availability or if unruly or unsafe behaviour is displayed by passengers

No accountability is accepted for any inconvenience or last minute change of charter details by Brisbane Yacht Charters nor will be liable for any travel, time or accommodation costs

If there are any questions or concerns with your booking or the terms and conditions, please contact Prestige Harbour Cruises by mobile +61280157275 or email [email protected]